Matt and Lena have had a rough go.
1) After 6 hours on ther flight from Newark -> Tokyo, they were forced to return to Newark when one of the passengers claimed a medical emergency. Turns out she was actually being deported and thought she could bypass US Customs if she got to a hospital.
2) After they joined us the next day on our flight to Tokyo, they were told the had a connection with China Airlines to Shanghai, while we had ours on Japan Air. We went to the lounge to rest up for a few hours during the layover. 2 hours later Matt and Lena show up - turns out they weren't on the China Airlines flight. While we were munching on Japanese snacks and drinking Sweat (it's like Gatorade), they were struggling around the airport trying to find out their flight.
3) We all arrived in Shanghai together, but Matt's luggage didn't feel like making the trip. After some time at the Luggage Inquiries counter, Matt was told he could expect his baggage tomorrow (which was yesterday, and it still hadn't arrived).
Kudos to Matt and Lena for the positive attitude exhibited during this frustrating trip for them. Next time, we'll make your bookings.
Here is a picture of them headed away from us after being told they were not, as previously thought and later proven true, supposed to be headed with us to terminal 2 for the Japan Air flight to Shanghai.
1) After 6 hours on ther flight from Newark -> Tokyo, they were forced to return to Newark when one of the passengers claimed a medical emergency. Turns out she was actually being deported and thought she could bypass US Customs if she got to a hospital.
2) After they joined us the next day on our flight to Tokyo, they were told the had a connection with China Airlines to Shanghai, while we had ours on Japan Air. We went to the lounge to rest up for a few hours during the layover. 2 hours later Matt and Lena show up - turns out they weren't on the China Airlines flight. While we were munching on Japanese snacks and drinking Sweat (it's like Gatorade), they were struggling around the airport trying to find out their flight.
3) We all arrived in Shanghai together, but Matt's luggage didn't feel like making the trip. After some time at the Luggage Inquiries counter, Matt was told he could expect his baggage tomorrow (which was yesterday, and it still hadn't arrived).
Kudos to Matt and Lena for the positive attitude exhibited during this frustrating trip for them. Next time, we'll make your bookings.
Here is a picture of them headed away from us after being told they were not, as previously thought and later proven true, supposed to be headed with us to terminal 2 for the Japan Air flight to Shanghai.
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